رفتار شهروندی سازمانی و تعارض سازمانی

Organizational conflict is a disagreement between or within groups in an organization. The groups may be workers, workers‟ unions or management. Organizational conflict is common in the workplace because people always have divergent views on various issues, interests, ideologies, goals, and aspirations. Organizational conflict can take on any of several different forms, including intrapersonal, interpersonal, intergroup and inter-organizational conflicts. Conflict has not favorite outcomes; so it is needed to identify the factors to decrease it. Few studies find organizational citizenship behavior is a main one to it. Organizational citizenship behavior is held to be vital to the survival of an organization. Organizational citizenship behaviorhas been viewed as pro-motive behaviors that demonstrate the actor's desire to maintain a relationship with the target and contribute to the target's success.This condition could be leaded to remove conflict among employees. The researchers recommend other scholars to identify the other factors of organizational conflict, such as identifying a list of factors causing organizational conflict. So, the following are recommended: Managers should develop diverse but appropriate strategies to resolve and manage conflicts; efforts should be made by the management to organize OCB on organizations.

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