فساد اداری ....

Today, the values, expectations of the customers are changing considerably and they are not inclined to
receive any service and goods. Thus, different parts of government and economy should present the goods
and services to the customers to be in accordance to their like and this are the quality that customers are
searching for it. Quality is a factor balancing between the need of customers, staffs and high objectives of
the organization. The objective of the study is to investigate the relationship between the administrative
corruption and the service quality in execution systems of Rafsanjan town. This study was carried out by
descriptive studies in statistical sample of 132 people of the staffs of executive systems of Rafsanjan. To
collect the data, two questionnaires of administrative corruption and the service quality of the staffs were
used and the collected data were analyzed by SPSS software analysis. The results of this study showed that
there is a significant association between administrative corruption and its related components
(management stability, job security, the deficiency of rules, responsiveness of administrative system,
encouragement and punishment system and qualification system) and service quality amount. Thus,
administrative corruption increases the price of public services and decreases the supply and reduces the
revenue of government and this can decrease the quality of public services.

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